Return & Refund Policy

At Asian Fresh Market, customer satisfaction is important to us. If you experience any issues with your order, please contact us and we will do our best to resolve them.

Returns & Refunds

Due to the nature of grocery products, we do not accept returns or exchanges on the following items unless they are damaged, defective, expired, or supplied incorrectly:

• Fresh fruits and vegetables
• Frozen foods
• Dairy products
• Opened food items
• Perishable grocery products

Damaged, Incorrect, or Expired Items

If you receive a damaged, incorrect, or expired item, please contact us within 24 hours of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product

After reviewing your request, we may provide:

• A replacement product
• Store credit
• A refund, where appropriate

Non-Returnable Items

The following items are not eligible for return unless they are defective or supplied in error:

• Opened food or beverage products
• Products damaged after delivery or pickup
• Items without proof of purchase
• Clearance or final sale items

Order Cancellations

Orders may be cancelled before they are prepared for pickup or delivery. Once an order has been packed or dispatched, cancellations may not be possible.

Contact Us

If you have any questions about your order, please contact us:

Asian Fresh Market
2130 Robertson Road #1
Nepean, ON K2H 5Z1
Phone: (613) 596-6060